Shipping policy

Last updated: October 16, 2026

Where we ship

We currently ship to the 48 contiguous United States and Washington, D.C. We don't ship to Alaska, Hawaii, U.S. territories or APO/FPO addresses at this time.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). We'll email you a tracking number as soon as your order ships. If we can't ship your order within this time, we'll email you with a new estimated date and give you the option to cancel for a full refund.

Delivery time

Once your order ships, delivery typically takes 6–9 business days, so please allow up to 12 business days from the day you order. These are estimates and may run longer during the holidays or due to carrier delays.

Shipping rates

Standard shipping is a flat $5.95 per order. Orders of $69 or more ship free. Your shipping cost is shown at checkout before you pay.

Holiday orders

We'll post our Christmas order cut-off date on our site ahead of the holidays.

Tracking your order

Use the link in your shipping confirmation email, or visit our Track Order page.

Delayed, lost or stolen packages

If your tracking hasn't updated in 7 business days, or your order hasn't arrived within 20 business days of shipping, contact us and we'll look into it. If a package is confirmed lost in transit, we'll send a replacement or issue a full refund. If tracking shows your package as delivered but you can't find it, please check with your neighbors and your local post office first, then contact us within 7 days and we'll help you file a claim with the carrier.

Incorrect address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away and we'll update it if your order hasn't shipped yet. We aren't responsible for orders delivered to an incorrect address entered at checkout.

Questions?

Email us at support@crossandverse.com.